Help & Information
Frequently Asked Questions
How do I place an order?
Browse our collections, select your desired item and size, add to your shopping bag, and proceed to checkout. You will receive an order confirmation email once your order is placed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, UnionPay, Alipay, WeChat Pay, and cryptocurrency (USDT). All payments are processed securely.
Are your products authentic?
We offer meticulously crafted products made from the same materials and to the same specifications as the originals, without brand logos or labels. Each piece is hand-inspected before shipping.
Do you ship internationally?
Yes. We ship worldwide. Shipping times vary by destination — see our Shipping section below for details.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can track your package on the carrier's website.
Shipping & Delivery
| Region | Standard | Express | Free Over |
|---|---|---|---|
| North America | 7-12 business days | 3-5 business days | $200 |
| Europe | 7-14 business days | 3-6 business days | $200 |
| Asia Pacific | 5-10 business days | 2-4 business days | $200 |
| Middle East | 10-15 business days | 4-7 business days | $200 |
| Rest of World | 10-20 business days | 5-10 business days | $200 |
All orders are processed within 1-2 business days. Shipping costs are calculated at checkout. Complimentary shipping applies to orders of $200 or more.
Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all packaging and tags attached.
To initiate a return, email support@atelierluxe.co. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds are processed within 5-10 business days of receiving the returned item. Exchanges are processed as a new order — we recommend placing a new order for the desired item and returning the original.
Size Guide
All measurements are in centimeters, taken flat. For chest/bust measurements, double the flat measurement for full circumference.
Tops & Outerwear
| Size | Length | Bust (flat) | Shoulder | Sleeve |
|---|---|---|---|---|
| S | 69-72cm | 52-56cm | 46-49cm | 21-28cm |
| M | 71-74cm | 54-58cm | 48-50cm | 22-28cm |
| L | 73-76cm | 56-60cm | 50-51cm | 23-29cm |
| XL | 75-78cm | 58-62cm | 52-52cm | 24-29cm |
Please refer to individual product pages for specific measurements, as sizing varies between styles.